Senior Operation Associate

The goal of the Senior Operation Associate is to pioneer the process of our new business via workflow setup, tool creation, and automation.

You will lead projects focused on the delivery of a process, project, or tool that optimises our learning sales & operations pipeline.

Reporting to the VP, Marketing & Strategy, Senior Operation Specialist, you are self-motivated and thrive in a fast-paced environment. You enjoy working autonomously and can meet daily and long-term deadlines. You are extremely detail-oriented, technically knowledgeable across finance, and e-learning technologies. The following are core traits that will make you successful in this inaugural role.

Responsibilities

  • Oversee and lead SkillLane new business operations, settlement, and to optimize existing and new business processes between SkillLane and partners.
  • Act as the communication liaison between development teams and disparate internal stakeholders/external partners, and facilitate interactions. Hold team members accountable for delivery.
  • Develop and share best practices to scale operations of the business.
  • Manage and execute administrative tasks to ensure high data accuracy, smooth processes.
  • Create and maintain operation documents to ensure alignment with all stakeholders.
  • Support design solutions to streamline and simplify complex workflows.


Qualifications

  • 3+ years of workflow optimization and/or operational consultancy program.
  • Self-driven and able to activate projects with large stakeholder groups.
  • Energised by working with a lot of people. Ability to shift between projects, partners, and timelines easily.
  • Experience in dynamic and fast-paced operations roles.
  • Human-centered design skills + systems thinker.
  • Aptitude in identifying and troubleshooting technical issues.
  • Ability to operate effectively in ambiguity and willingness to pivot workflows as needed.
  • Attention to detail and familiar with handling large volumes of data.